Booking Terms

You can request a consultation through the available website contact or booking channels. We ask for enough information to understand what you are looking for, the type of design work involved and the general purpose of the consultation.

The information provided does not need to be a finished creative brief. A short description of your project, what you need help with and your preferred consultation time is normally enough to begin the review. We may contact you if we need clarification before confirming the appointment.

Consultation requests must be submitted at least one full day before the requested consultation date. Same-day consultation bookings are not accepted.

Providing a preferred date or time does not mean that the slot is available. Consultation times depend on existing project commitments, working schedules and the information provided with the request.

Once we receive your request, we review the proposed consultation details and check whether the requested time is suitable. If further information is needed, we may contact you before confirming the booking.

A consultation becomes confirmed only when we have communicated the agreed appointment details through an official communication channel. Until that point, the requested time should be treated as provisional.

Payment arrangements are confirmed after the consultation requirements have been reviewed. This allows the service details, scope and practical requirements to be understood before the relevant payment information is provided.

INSPIRO GRAPHIC does not require customers to assume that a website booking request has been paid or fully confirmed simply because a request has been submitted. Where payment is required, the applicable amount and payment arrangements will be communicated through official channels after the service requirements have been reviewed.

Available payment methods may vary depending on the service arrangement and the requirements of the consultation. Payment instructions provided to you should be followed only when they have been issued through an official communication channel associated with INSPIRO GRAPHIC.

A consultation is intended to give both sides time to discuss the project and understand what may be required. Depending on the request, the discussion may cover branding, logo design, visual identity, marketing materials, digital brand assets, design direction, deliverables, timing and practical next steps.

A consultation does not automatically include completed design work, production-ready artwork, final files or unlimited revisions. Any design work that follows the consultation will be discussed and agreed separately according to the requirements of the project.

If you need to change a confirmed consultation time, please contact us as soon as reasonably possible. We will consider alternative times based on availability rather than treating a requested replacement time as automatically available.

If you no longer require the consultation, please let us know before the agreed appointment time. Where a payment has already been arranged, any applicable cancellation or refund terms will depend on the specific service arrangement communicated to you.

To make the consultation useful, please provide information that is reasonably accurate and relevant to the project. If you already have logos, brand guidelines, reference materials, copy, images or other project information that will help explain the requirement, you can make these available before or during the consultation where appropriate.

You are responsible for making sure that materials supplied to us can lawfully be used for the requested design work. We do not assume ownership of third-party material simply because it has been supplied as part of a consultation.

We will make reasonable efforts to provide consultations with care, clarity and attention to the information supplied by the client. However, a consultation is based on the information available at the time and is not a guarantee that a particular commercial, marketing, technical or creative outcome will be achieved.

Any design direction or general recommendations discussed during a consultation are provided in the context of the information available at that time. Decisions made by a client following a consultation remain the client’s responsibility unless a separate written service arrangement states otherwise.

We are not responsible for delays or inability to provide a consultation where the issue is caused by circumstances outside our reasonable control, including unexpected technical problems, communication failures, unavailable systems or other circumstances that could not reasonably have been avoided.

Information supplied as part of a consultation request may include contact details, business information, project requirements and supporting materials. We use this information to review the request, communicate with you, arrange the consultation and manage the related service relationship.

Information is handled in accordance with our Privacy Policy. The information provided for a consultation should be relevant to the requested service, and you should avoid sending information that is not reasonably necessary for us to understand or manage the enquiry.

If you are unsure whether a consultation is suitable, need to clarify a proposed appointment or want to discuss the information required before booking, please contact us directly. We would rather understand the request properly before confirming a consultation than make assumptions about what you need.